Secure client messaging for coaches
Between sessions, clients have quick questions, small wins to share, and moments where a short nudge makes the difference. When that lives in personal email and WhatsApp, it scatters, and the context of the coaching relationship is nowhere near the message. Exantur keeps the conversation inside the coaching workspace, next to the client record, where it belongs.
It is part of Exantur, coaching practice management software built for the practice of professional coaching, not adapted from a generic project management tool.
By Martijn Mauritz, Founder & Coach at Exantur
Real-time messaging inside the workspace
Coach and coachee can message each other in real time within the app. A question that would otherwise become an email thread, or get lost in a chat app full of everything else, stays in the coaching environment, tied to the person it concerns.
Context is always there
Because a conversation sits next to the client record, the coaching context is present when a message arrives. You are not switching apps to remember who this is or what program they are in, the goals, the recent check-ins and the history are one click away, so a reply is informed rather than generic.
Off your personal channels
Keeping coaching messages in Exantur means your personal phone number and inbox are not the coaching hotline. The boundary between your private channels and the coaching relationship stays intact, and the client still gets a responsive, direct line, in a place built for it.
Secured and EU-hosted
Messages live in the same protected, EU-hosted environment as the rest of your coaching data, encrypted in transit and at rest with access enforced at the database layer. For conversations that can carry personal disclosures, that is the environment the work requires, not a consumer chat app.
Frequently asked questions
- Is messaging real time?
- Yes. Coach and coachee can message each other in real time inside the app, next to the client record.
- Does it replace email and WhatsApp for coaching?
- That is the point: coaching messages stay in the workspace with the client's context, instead of scattering across your personal channels.
- Is messaging secure?
- Yes. Messages are stored in the EU, encrypted in transit and at rest, with row-level security controlling access.
Keep coaching conversations in one place
See secure client messaging in a live demo of Exantur.